Cainiao Launches Locker Network in Spain and France to Enhance Last Mile Logistics Efficiency
September 9, 2021
Cainiao Lockers in France

• Over 2000 lockers will be set up by March 2022 to improve customer experience and reduce carbon foot print in the last mile

• This move will complement Cainiao’s upcoming smart e Hub in Liege and its ongoing digitalization initiative to transform the industry

Cainiao Network, (“Cainiao”), the logistics arm of Alibaba Group, today announced the launch of its locker network in major cities of Spain and France. This move is part of its continued efforts to strengthen its logistics value chain and enhance last mile logistics efficiency. Currently, the network comprises 170 lockers in Madrid and Barcelona, Spain, and more than 80 lockers in Paris, France. There are plans to deploy 2000 lockers in the two countries, extending to major cities such as Lyon, Bordeaux and Lille, by the end of the fiscal year in March 2022.

The locker network will enable Cainiao to provide a fuss-free and contactless logistics service with flexible pick-up times for consumers, especially those who shop on AliExpress, the global marketplace of theAlibaba Group. AliExpress consumers can opt for self-collection at the nearest locker, and pick up their parcels by entering a code or scanning a QR code. This offering also reduces carbon footprint of last-mile logistics services.

Over the past years, Cainiao has been setting up its smart regional eHub located at the Liège Airport, which will serve as a key node in its global logistics network to connect chartered flights between China and Europe. This is further complemented by the deployment of an intra-Europe trucking network that covers more than 30 European countries. The locker network is the latest step in strengthening its logistics infrastructure to provide a more efficient and seamless cross-border logistics experience across Europe.

As part of its global logistics digital transformation initiative, Cainiao has also incorporated innovative technologies into its value chain, such as smart order consolidation, which combines multiple packages from various AliExpress merchants for a single consumer to improve logistics efficiency and reduce shipping fees, while also reducing energy consumption.

“Spain and France are two key European markets for Cainiao, so it is of utmost importance for us to continuously improve customer experience in these countries, while also reducing their carbon footprint. This reflects Cainiao’s commitment to providing more eco-friendly smart logistics solutions that can support sustainable economic growth,” says David Bu, General Manager of Cainiao Network Europe.

About Cainiao Network

Founded in 2013, Cainiao Network (“Cainiao”) is a global industrial internet company and the logistics arm of Alibaba Group. As part of its commitment to create customer value, it adopts a collaborative approach to logistics that aims to improve efficiency and customer experience for all players along the supply chain. It carries forward Alibaba’s mission of making it easy to do business anywhere by aiming to deliver anywhere in China within 24 hours, and across the globe within 72 hours.

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