Epson Remote Services Awarded “Outstanding Service Tool” in BLI 2022 Pick and Outstanding Innovation Awards

January 10, 2022
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Epson America, Inc., a worldwide leader in inkjet printing solutions, today announced that Keypoint Intelligence, the world’s leading independent provider of testing services and analytical information to the document imaging industry, has named Epson Remote Services as a Buyers Lab (BLI) 2022 Pick Award winner for Outstanding Service Tool in the Document Imaging Software category.

“In today’s remote and hybrid work environments, tools with remote maintenance functionality and advance diagnosis of errors or issues, can make managing fleets and field visits significantly more efficient,” said Dennis Fan, product manager, Epson America. “The recognition underscores the significant role Epson Remote Services and our service portfolio has on helping partners improve service support and operational efficiency and streamline problem-solving for customers while reducing the service cost.”

BLI Document Imaging Software Picks stand alone in the industry and are hard-earned awards as they are based on rigorous testing, including evaluation of key attributes such as features, usability and value. Each product that passes its Keypoint Intelligence lab test earns a Platinum, Gold, Silver, or Bronze rating, with the best performers qualifying as Pick contenders.

"Businesses are in constant pursuit of a 'better, faster, less expensive' way of doing things. They are always asking, 'How can I do more with less? How can I be better than my competition?' To many, the answer to both those questions — and more — is digital transformation," said Lee Davis, Associate Director of Software/Scanners at Keypoint Intelligence. "We spent the last year testing all kinds of document imaging solutions that enable businesses to undergo digital transformation, from embedded print apps and print/fleet management solutions to full-blown content management and workflow automation software. This year's winning solutions stand out for a variety of reasons, such as their productivity-enhancing features, ease of use, exceptional value, and other key attributes."

More about Epson Remote Services

Epson Remote Services is a cloud-based printer fleet management tool that allows partners to easily manage, monitor and control customer’s printer fleets remotely. Engineered for dealers managing multiple printer fleets, Epson Remote Services makes it easy for partners to acquire needed intelligence to remotely manage Epson printers and access customer printer details, including device status, consumables status, print usage, and more. Its scheduled print usage reporting via emails can help partners simplify click-charge based customer billing. With advanced alerts and email notifications for diagnosis of issues, preventative maintenance and device status, dealers can control maintenance functions offsite and track device status via the intuitive web interface.

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